Ticket Exchange & Donation

Subscribers and donors may exchange their tickets for any other performance of the same production. Tickets are valued for exchange until one business day prior to your performance.

We reserve special inventory throughout the season for subscribers and make every effort to exchange your tickets into comparable seats on the date you wish to attend. If we are having difficulty finding comparable seating, we will contact you to discuss the available options. We will not release your current tickets until a suitable solution has been agreed upon.

If you have a last-minute emergency, please contact us at 215-732-8400. When the office is closed, we check voice mail up to 90 minutes prior to performance time. We will do our best to assist you.

To exchange tickets for FREE, please use one of the following methods:
 

  • NEW! By E-mail: Send e-mail to exchanges@operaphila.org
    Please use the name of the production as the e-mail subject line. Include your Patron ID# (found on bottom left corner of ticket), original performance date, the seat locations to be exchanged, and the new date you prefer to attend. Please destroy your original tickets upon receipt of email confirmation.
     
  • By Mail: 1420 Locust Street, Suite 210, Philadelphia, PA 19102
    Enclose your tickets with a note of the date or dates that you prefer to attend. Please provide a phone number or e-mail address so we may contact you to confirm your new tickets and delivery.
  • In Person: Visit us at our Subscriber Services Office
    Academy House Professional Offices, 2nd floor
    1420 Locust Street, Suite 210, Philadelphia, PA 19102
    Subscriber Services is open 9:30 a.m. to 4:30 p.m. weekdays.
  • By Fax: 215-893-7801
    Fax a copy of your tickets with a note of the date or dates you prefer to attend. Please provide a phone number or e-mail address so we may contact you to confirm your new tickets and delivery.
    Please destroy original tickets.

You may also exchange your tickets by phone at 215-732-8400 for a fee of $4.50 per ticket. (Exchange fees are waived for all Patron Program and Patron Council donors.)

 

Tax-Deductible Ticket Donation

If you are unable to use your tickets, please consider donating them back to us for a tax credit. A minimum of 24 hours notice is preferable, but you may let us know by leaving a message on our voice mail at 215-732-8400 up to 90 minutes prior to performance time.

You will be asked to write "Donated" across the face of each ticket in ink and either return them by mail, or fax a photocopy to 215-893-7801. Once your tickets have been received, your receipt will be mailed approximately one month after the production closes. Opera Philadelphia thanks you for your tax-deductible donation!