Opera Philadelphia

Ticket Services

Ticket Inquiries

In addition to purchasing online, you may call Opera Philadelphia Guest Services at 215.732.8400.

  • Monday–Friday: 9:00 a.m.–5:00 p.m.

To purchase tickets in person, visit the Kimmel Center Box Office located on the corner of Broad and Spruce Streets (seven days a week, from 10:00 a.m.–6:00 p.m.).

PLEASE NOTE: There is a 5% handling fee per single ticket for phone and online orders (with a $5 minimum). There is a no service charge for Opera Philadelphia tickets purchased in person at the Kimmel Center Box Office located on the corner of Broad and Spruce Streets and at the Academy of Music Box Office which is open two hours prior to performance time at Broad and Locust Streets. All tickets priced over $10 for performances at the Academy of Music and Perelman Theater include a $5 per ticket Building Restoration Fee as part of the ticket price.

Casting, program, schedule, and pricing subject to change without notice. Deposited checks or charges do not guarantee seating availability.


Guest Services

Guest Services is located on the 2nd floor of Academy House and is open from 9:00 a.m. to 5:00 p.m. on weekdays. Please call or visit for assistance with tickets and exchanges.

Opera Philadelphia
Academy House
1420 Locust Street
Suite 210
Philadelphia, PA 19102

Guest Services: 215.732.8400

Main: 215.893.3600

Fax: 215.893.7801

Email: [email protected]

Chat with Guest Services>>

Exchange Your Tickets

Need to reschedule you performance date? You may exchange tickets for Madame Butterfly or any performance during the 2020-2021 Season, subject to availability. Tickets are eligible for exchange until one business day prior to your performance. Subscribers have access to special inventory. Every effort will be made to exchange your tickets into comparable seats on the date you wish to attend. Please destroy your original tickets upon receipt of confirmation.

To exchange your tickets:

  • EMAIL [email protected] FREE for Subscribers
    • Use the production name as the subject header in the email
    • Include your Account Number found on your ticket under the Opera Philadelphia logo
    • List your original performance date and seat locations to be exchanged
    • Indicate your preferred performance date or dates in order of preference
  • FAX 215.893.7801 FREE for Subscribers
    • Send a copy of your tickets to be exchanged
    • Indicate your preferred performance date or dates in order of preference
  • MAIL Opera Philadelphia, Academy House, 1420 Locust Street, Suite 210, Philadelphia, PA 19102 FREE
    • Enclose your tickets with a note indicating your preferred performance date or dates in order of preference
    • Please provide a phone number or email address so we may contact you to confirm your new tickets and delivery method
  • IN PERSON Visit Guest Services FREE for Subscribers
    • Academy House, 1420 Locust Street, Suite 210
    • Hours: Monday–Friday from 9:00 a.m.–5:00 p.m.
  • BY PHONE Call Guest Services at 215.732.8400
    • $5 per ticket exchange fee, waived for Season and Festival Pass holders and members at the Patron Program level and above
    • $10 per ticket exchange fee for single ticket buyers

Donate Your Tickets

If you are unable to use your tickets, please consider donating them back by calling Guest Services at 215.732.8400 up to 90 minutes prior to performance time. A tax-deductible receipt will be mailed approximately one month after the production closes.

Thank you for your tax-deductible donation!

Replace Your Tickets

If you misplace your tickets, please call Guest Services at 215.732.8400 and duplicate tickets will be issued.

If you forget your tickets or lose them on the way to the theater, stop by the Guest Services table in the lobby of the venue, and we will issue you a pass for your original seats.

Renew Your Subscription

Please log onto your account here or contact Guest Services at 215.732.8400 for assistance.

Reserve Tickets for Groups of 10 or More

Groups have access to the best available seats before single tickets go on sale. To ensure the best seating location, make your reservation early by calling Steven Humes at 215.893.5903 or email [email protected].

For further information, visit our group tickets page. Information on bus parking can be found here.

Purchase a Gift Certificate

Treat your friends and family: give the gift of opera.

Opera Philadelphia gift certificates are available in any denomination. Buy online or call Guest Services at 215.732.8400.

Discover Festival O

Have a question about our season-opening festival, O? Discover more>>

Or, contact Guest Services at 215.732.8400 for assistance.

Chat with Guest Services